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A Guide for Service Professionals + E-Book
Gartlgruber u. a. · alle anzeigen

A Guide for Service Professionals + E-Book

Neuerscheinung
  • How to be in tune with guests!
  • A book of basic principles for beginners, a reference book for the advanced.
  • Significant increase in sales guaranteed!
248 Seiten, 20,5 x 27 cm, broschiert, 4-farbig

ISBN 978-3-99062-676-4
Art. Nr. 01103015
per E-Mail weiterleiten
 
EUR 32,90
inkl. USt., versandkostenfrei
In den Warenkorb


Service: from good to great!
Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential.
 
It doesn’t end there. Excellent recommendations while taking a guest’s order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.
A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.​



Aus dem Inhalt
The Guest
The Food and Berverage Employee
Service Systems
Furniture, Fixtures, Equipment and Supplies
A Workday
Service Styles and Techniques
Meals
Caring for Guests
Beverage Service and Menu Design
Designing and Planning Menus
Table-side Preparation
The Bar
Catering and Convention Services